Terms & Conditions

1. Definitions

In these Terms & Conditions, the following terms have the meanings set out below:

• "Agreement" means these Terms & Conditions together with any signed engagement scope document.
• "We / Us / Our" means Serasi Group Sdn. Bhd., a company registered in Malaysia.
• "You / User" means the individual or company accessing our website or engaging our services.
• "Service" means any consulting engagement offered by Serasi Group, as described on our website or in a scope agreement.
• "Content" means all materials, reports, frameworks, and deliverables produced in connection with a Service.

2. Acceptance of Terms

By accessing our website or engaging a Service, you confirm that:

• You are at least 18 years of age and have the legal capacity to enter into a binding agreement under Malaysian law.
• You are acting on behalf of yourself or an authorised representative of a business entity.
• You have read and agree to be bound by these Terms & Conditions.

3. Service Description

Serasi Group provides business consulting services in three areas: Competitor Landscape Mapping, Talent Strategy and Workforce Planning, and the Investor Readiness Package. The specific scope, timeline, and deliverables for each engagement are agreed in writing before work commences. Services are available to companies operating in Malaysia, Singapore, and Brunei, subject to capacity.

4. Engagement Process

All consulting engagements follow the following process:

1. An introductory scoping call to confirm fit and requirements.
2. Issuance of a written scope note outlining deliverables, timeline, and fee.
3. Client sign-off and payment of 50% deposit prior to commencement.
4. Execution of engagement and delivery of documented outputs.
5. Final payment of remaining 50% upon delivery of completed deliverables.

5. User Responsibilities

When engaging our services or using our website, you agree to:

• Provide accurate and complete information relevant to the engagement.
• Respond to reasonable requests for input or review within agreed timeframes.
• Use our website only for lawful purposes and in accordance with these Terms.
• Not attempt to gain unauthorised access to any part of our website or systems.
• Not reproduce or distribute our deliverables to third parties without written consent.

6. Intellectual Property

All methodologies, frameworks, templates, and general intellectual property developed by Serasi Group prior to or independently of your engagement remain the sole property of Serasi Group. Upon full payment of fees, you receive a non-exclusive, non-transferable licence to use the specific deliverables produced for your engagement within your organisation. You may not sublicense, sell, or publicly distribute those deliverables without prior written consent.

7. Payment Terms

• All fees are quoted in Malaysian Ringgit (RM) inclusive of applicable taxes.
• A 50% deposit is required at engagement sign-off. The remaining 50% is due upon delivery of final deliverables.
• Invoices are payable within 14 days of issuance via bank transfer to a Serasi Group nominated account.
• Late payment may result in suspension of ongoing work until the outstanding balance is settled.

8. Confidentiality

Both parties agree to maintain the confidentiality of all non-public information shared during an engagement. Serasi Group will not disclose your company's information, data, or deliverables to any third party without your written consent, except as required by law. A mutual non-disclosure agreement is signed at the start of each engagement. This confidentiality obligation survives termination of the agreement.

9. Disclaimers

Our services are provided on a professional advisory basis. Serasi Group does not provide legal, financial, or investment advice as defined under Malaysian regulatory frameworks. All recommendations are made on a best-efforts basis and are subject to the limitations of available information at the time of analysis. No outcome — commercial, financial, or otherwise — is assured or implied as a result of engaging our services.

10. Limitation of Liability

To the fullest extent permitted by Malaysian law, Serasi Group's liability to you in connection with any engagement or use of this website shall not exceed the total fees paid by you for the relevant engagement. We shall not be liable for indirect, incidental, consequential, or special damages, including loss of profit or business opportunity.

11. Indemnification

You agree to indemnify and hold Serasi Group, its consultants, and affiliates harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of deliverables, or any third-party claim arising from your use of our services.

12. Termination

Either party may terminate an engagement by providing written notice. In the event of termination:

• Work completed to the date of termination is billable at a pro-rated rate.
• The deposit paid is non-refundable if termination occurs after kick-off.
• All deliverables produced up to the termination date will be provided to the client.

Serasi Group reserves the right to terminate immediately and without notice in cases of non-payment, breach of these Terms, or conduct that compromises the integrity of the engagement.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms or a consulting engagement shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be referred to the courts of Kuala Lumpur, Malaysia, which shall have exclusive jurisdiction.

14. General Provisions

• Entire Agreement: These Terms, together with any signed scope note, constitute the entire agreement between the parties relating to the subject matter.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without prior written consent from Serasi Group.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected in the updated "Last Updated" date. Continued use of our website or services after any changes constitutes acceptance of the updated Terms.

16. Contact

For any enquiries about these Terms, please contact:

• Email: [email protected]
• Address: Serasi Group Sdn. Bhd., 7, Jalan Teknologi 3/1, Taman Teknologi Malaysia, 57000 Kuala Lumpur, Malaysia
• Phone: +60 3-8946 3718